Sales & Customer Support
Design, build and deliver valuable and meaningful end-to-end experiences
24/7 PHONE, CHAT, AND EMAIL SUPPORT
TAILORED FOR YOUR NEEDS
Effectively scale up with excellent and cost-effective customer support outsourcing. With help for your calls, live chat, and more, you can grab the opportunity. Hand-picked professionals who will care after your customers as if they were our own.
LIVE OPERATORS AND ONLINE CHAT
ASSIST CUSTOMERS
To connect with visitors, our chat support professionals use our well-crafted chat manuals. They are constantly available to assist customers with their inquiries and provide prompt solutions.
VISITOR STARTED CHAT
DO NOT LOSE POTENTIAL CUSTOMERS
When a visitor opens a conversation, our professionals answer immediately so that you do not lose a potential customer. If the visitor requires additional information, our operators will send the discussion to an expert.
CUSTOMER INQUIRIES & GRIEVANCE RESOLUTION CHAT
FIX CUSTOMER CONCERNS
We have developed a distinct team of professionals to address customer complaints, and we have dedicated agents to fix customer concerns or provide expert consultation on individual client enquiries.
LEAD GENERATION AND FOLLOW-UP CHAT
SALES AND MARKETING CAMPAIGNS
We can tailor our chat support services to handle lead generation and follow-up chats. This will increase the effectiveness of your sales and marketing campaigns.
INBOUND CUSTOMER SUPPORT
SEVERAL INBOUND CHANNELS
If a fresh prospect or certain validated leads initiate the interaction, we have the resources needed to provide customer support via several inbound channels.
TECHNICAL SUPPORT
TROUBLESHOOT THE CUSTOMER'S PROBLEMS
We have a competent staff of chat support executives who can handle any type of technical enquiry and resolve or provide the information needed to troubleshoot the customer’s problems.
TELEMARKETING
INTERNAL SALES STAFF
We have a skilled team of telemarketers who can start the conversation through a variety of channels, including cold calling, to help your internal sales staff.
PRODUCTS/SERVICES INFO CHAT
ACCURATE SERVICE/PRODUCT INFORMATION
When a customer needs rapid information about your products or services and does not want to engage in lengthy chats, our chat support operators can help. They are taught to determine the specific nature of the customer’s inquiry and to deliver accurate service/product information.
ORDER MANAGEMENT / VERIFICATION / FULFILMENT
ECOMMERCE BUSINESS
We can provide customized chat support services for order management for your eCommerce business or online portal.
ORDER PROCESSING QUERIES
PICKUP AND DELIVERY
When your consumers require immediate information about order pickup and delivery, our chat support representatives can provide it.
BILLING SUPPORT
INTERNAL/EXTERNAL BILLING DIFFICULTIES
We can tailor our chat support services to your internal/external billing difficulties, ensuring that your customers receive prompt response.
HELPDESK SUPPORT
INTERNAL/EXTERNAL BILLING DIFFICULTIES
METHODOLOGY
LEAD GENERATION
• Exclusive desk for each client.
• 4-5 trained resources to provide support each desk.
• FAQs will be created for each client.
• The knowledge base will constantly upgrade.
• Monthly consolidated reports.
• The escalation will be emailed to the client on daily basis for further action.
INDUSTRIES WE CATER TO
OUR EXPERTISE
• Education
• Energy
• Food
• Logistics
• Retail & Ecommerce
• Telecommunications
• Information Technology
Experienced
We offer evey client something unique and excellent, combined with a wealth of experience and skills together with an abundance of passion.
Professional
Our creative process is easy, but it gets a hit. The point is to work together, to be creative and clear about what is being delivered and when. Our goal is simple – working with us from beginning to end is a joyful process.
Motivated
What's your brand and why it was special, we're going to get to the heart. Then we create a look and feel that are clearly 'you' for your global audience and that are right for every channel (digital-first, of course).
